Gas
If you have a gas supply in your home, we must service your supply and appliances every year.
What they will do
The service will include the engineer testing your gas meter, your boiler and your carbon monoxide detector.
They will complete a form to show what they have found in their tests and report any problems back to the council.
When they will come
Our contractors will contact you 42 days before the service due date with an appointment date and time.
If this is not convenient, phone to rebook.
Checking who comes to your home
All contractors are 'Gas Safe' registered and carry identity cards.
Always ask to see identification.
If you are unsure about someone who calls at your house to carry out a safety check, phone us on 0121 216 3330.
If you do not use gas appliances
If you have a gas meter we have to check the supply is safe, every year. Even if you do not use gas appliances.
If you not let us in your home
Your gas service is a legal requirement and the council will take action to make sure that it is completed.
Not allowing access is a breach of your tenancy and may result in you losing your home.
Be safe, let us in to do the work we have to do.
Page last updated: 30 April 2025